Help & FAQ
We're here to help! We’ve gone ahead and answered your most frequently asked questions below. If you don’t find what you’re looking for, please email us at teamwolflike@gmail.com
Contact
Email: teamwolflike@gmail.com
Social Media
Instagram: @wolflikeco
TikTok: @wolflikeco
Returns
Return Policy
We want you to be entirely satisfied with your Wolflike products -- if you feel that a product you purchased doesn't work for you, please let us know. We'd love to hear your feedback and see if we can help your dog find a different product to achieve ultimate hair wellness.
To be eligible for a return, the product must be in the same condition that you received it, unopened, unworn, or unused, and in its original packaging with the anti tamper seal and Gripper seal attached as is. Returns will only be accepted up until 14 days after arrival. Bundles must be returned in full in order to be eligible. You’ll also need the receipt and order number. If you decide to start a return, please email us at teamwolflike@gmail.com.
Please allow 2 weeks for the warehouse to process and credit your return. We will credit your remaining return amount to your original payment method.
Damages & Issues
Please inspect your order upon reception and contact us immediately at teamwolflike@gmail.com if the item is defective, damaged or if you received the wrong item, so that we can make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
SHIPPING
Free shipping
We offer automatic free shipping at minimum $50 an order. Some exclusions apply.
Shipping speed
We aim to get your package fulfilled as soon as possible, but kindly note that we are a small business and may experience fluctuations in speed - thank you for your understanding. Most shipments take 3-5 days to arrive after tracking goes live. Some states like Hawaii and Alaska may experience longer shipping time due to restrictions.
Where we ship
We currently ship to all 50 states of the USA.
Experiencing shipping issues
Please contact teamwolflike@gmail.com ASAP with tracking number in Subject Line.
FAQ
What are some ingredients in your products?
Every product page and product has a list of ingredients. We keep it simple, here are some common ingredients: Water. Plant-Based Surfactants Derived From Coconut. Plant-Based Surfactants Derived From Palm. Fragrance. Preservative. Oatmeal Extract. Aloe Extract.
How is Wolflike sustainable?
Even as a small business, we are working hard to limit our carbon footprint. Please recycle or reuse the following items from us when you get an order:
- Shipping box
- Branded shipping tape
- Kraft paper inserts and packing
- Bottles
Do you partner with nonprofits! How can I donate?
Absolutely! We currently partner with Paws NY and Social Tees, both important organizations that support both animals and owners in the North East. We donate a certain percentage of sales to these organizations. As we grow, we are excited to grow our list of partners!
Do you have an ambassador program?
Yes we do. We accept a select number of ambassadors on a semi rolling basis based on brand fit. If you and your dog are interested in joining our insider group called the "Wolflike Pack" and get perks such as commissions, social spotlights, VIP event invites, and more, email teamwolflike@gmail.com with subject line"Interest in joining Wolflike Pack."